Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Under this policy, the following term of “purchase” relates directly to the nature of the event and/or activity. In regard to events such as Gondar Council’s Walk for Water, Ethiopian Cook-Along Class, and”A Taste of Ethiopia” annual dinner, and Uzhhorod Council’s Brogrash Dinner, purchases pertain to tickets for entry to these events, with no items to be sold. When references are made to the term “items”, there is but one reference and that is to Uzhhorod Council’s annual Spring Flower Basket Sale, wherein a variety of flower baskets are sold as a fund-raiser. In this case, “flower baskets” is both an item and a purchase. CSCA provides no other sales of items other than the flower basket sales.
Several types of goods are exempt from being returned. Perishable goods such as food from fund-raising dinners cannot be returned. Flowers purchased during the Spring sales (noted above) can be returned according to the “Refund” policy below.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, or you may ask for a check in the name of the purchaser to cover the refund amount.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CorvallisSCA@gmail.com.
If a check refund is requested, wait for a week or more to see if check has been received through the mail. If after a 2 weeks, you have not received the check refund, contact us at CorvallisSCA@gmail.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CorvallisSCA@gmail.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at CorvallisSCA@gmail.com for questions related to refunds and returns.